Returns & support
If something is wrong with your order, contact SensaRush at tradietoolkitau@gmail.com with your order number and a description of the problem. Photos can help us assess a damaged or incorrect item.
Faulty, damaged or incorrectly described items
Your rights under the Australian Consumer Law apply. For a major failure, you may choose a refund or replacement. Other remedies, including repair, replacement or refund, depend on the circumstances. Nothing in this policy limits consumer guarantees or other rights that cannot be excluded.
Contact us for return instructions before sending an item back. SensaRush handles your claim; you do not need to negotiate with the supplier. We cover reasonable return costs where required for a confirmed product fault. Keep proof of postage.
Change of mind
Contact us before returning an item for a change of mind. These requests are assessed individually; approval is not automatic. This does not affect your rights for faulty, unsafe, incorrect or misdescribed goods.
Mystery selections
Where offered, exact items and colours are a surprise as described on the product page. Consumer guarantees still apply to every item.
Refunds
Approved refunds are returned to the original payment method unless otherwise agreed. Your payment provider may need additional processing time.